top of page

Terms & Conditions

​​

1. Overview

By using our website or engaging with our AI services, you agree to these Terms and Conditions set by PT Futurescale Digital Indonesia (“Futurescale”).
We provide advanced AI and automation solutions designed to support businesses in digital transformation and growth.

​

2. Our Services

Futurescale delivers:

  • AI Chatbots & Automation Systems

  • Predictive AI

Some services operate under one-time payment, while others are subscription-based.

​

3. Payment Policy

All payments must be made as agreed in the proposal or invoice.
Activated or delivered projects are non-refundable.
Subscription plans renew automatically unless canceled in advance.

4. Subscription Payment Failure

In the event of any failed, delayed, or incomplete subscription payment, the Service Provider reserves the right to suspend or terminate the service immediately without prior notice. Reactivation of the service will only occur after full payment of the outstanding balance and confirmation of a valid payment method for subsequent billing periods. The Provider shall not be held liable for any data loss, service interruption, or business impact resulting from such suspension or termination.

​

5. Intellectual Property

All technology, code, and AI models developed by Futurescale remain our property.
Clients receive a license to use the solution for business purposes only.
Reproduction, resale, or modification without written consent is prohibited.

​

6. Data & Privacy

We respect client confidentiality and handle all data securely.
Futurescale follows international data protection standards and will not share client data without consent.

​

7. Liability & Warranty

We ensure system reliability during the agreed support period.
Futurescale is not liable for indirect losses or misuse of our products.
Total liability is limited to the service fee paid.

​

8. Jurisdiction

These Terms follow international commercial law for AI and digital services, or as mutually agreed between Futurescale and the client’s country of operation.

​

9. Updates

Futurescale may update these Terms from time to time.
Continued use of our services indicates acceptance of the latest version.

 User Agreement

​

​​

1. General Terms of Use

By accessing or using any product or service developed, implemented, or distributed by Futurescale, you (“the Client” or “User”) are deemed to have read, understood, and agreed to all terms, policies, and disclaimers stated in this Agreement.

All products provided by Futurescale are custom-built solutions, designed and delivered based on each client’s specific requirements and approval. Futurescale’s role is to implement what the client orders, not to guarantee any form of business success, sales increase, or performance outcome.

Futurescale reserves the right to update this Agreement at any time without prior notice. Continued use of our products or services indicates acceptance of all updates.

​

2. Product-Specific Terms

​

​​​​​​A. Chatbot AI    Terms of use | OpenAI

  • The Chatbot AI provided by Futurescale is a custom-built conversational system designed according to the client’s specific requirements, brand tone, and approved content.

  • All chatbot responses are based on information, data, or FAQ materials supplied, approved, or validated by the client. Futurescale does not create or modify any knowledge content unless explicitly instructed by the client.

  • The chatbot system operates on the GPT engine developed by OpenAI, integrated through Futurescale’s framework for client deployment.

  • While the GPT engine provides advanced natural language understanding and response generation, it may produce responses that are probabilistic or interpretive, depending on the client’s data quality, configuration, and input structure.

  • Therefore, Futurescale does not guarantee the accuracy, completeness, or business outcome of any chatbot-generated conversation.

  • Futurescale shall not be held responsible for any miscommunication, misinformation, or conversion results produced by the Chatbot AI, as such outcomes depend on various external factors including user behavior, prompt quality, content design, and system integration.

  • The client acknowledges and agrees that the Chatbot AI’s responses are a reflection of the client’s provided data and FAQ knowledge, and any modification or correction remains the responsibility of the client.​

​​​​​

3. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Futurescale shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use or performance of any of its products or services.

  • Futurescale’s total liability, if any, shall be limited strictly to the service fees paid by the client for the specific project or solution in question.

​

4. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Indonesia or International Regulations. Any disputes shall be resolved amicably through negotiation or through legal proceedings within Indonesian jurisdiction.

​

​​​​​​

Conversion Result Disclaimer​

The Client acknowledges that any results or conversion outcomes derived from the use of Futurescale’s AI solutions are influenced by multiple factors, including but not limited to operational execution, human input, market conditions, data quality, and external variables beyond the Provider’s control. Therefore, Futurescale shall not be held responsible or liable for any conversion results, performance outcomes, or business impacts arising from the Client’s use of the AI tools, systems, or infrastructure. The success of any conversion or result depends on the Client’s overall strategy, management, and implementation.

​​

Acceptance of Terms and Conditions

By accessing, using, or engaging with any of Futurescale’s services, platforms, or AI technologies, the Client hereby acknowledges and agrees to be bound by all applicable Terms & Conditions, Privacy Policies, and related agreements. Continued use of the service constitutes full acceptance of these terms. Failure to read or review the Terms & Conditions shall not exempt the Client from compliance, nor shall it be considered a valid excuse for any breach or misunderstanding of the agreements.

​

​

​

TERMS & CONDITIONS

Foresight Predictive AI

​

By accessing or using Foresight Predictive AI (“Service”), you agree to the following terms:

​

1. Scope of Service

Foresight Predictive AI provides predictive analytics, insights, and recommendations based on data inputs provided by users. The Service is designed to enhance decision-making but does not guarantee specific outcomes.

​

2. User Responsibility

You are fully responsible for:

  • The legality and ownership of any data you input

  • Ensuring you have proper authorization to use such data

  • Decisions made based on insights generated by the Service

​

Foresight is a tool — not a replacement for professional judgment

​

3. Data Handling Principle (Core Commitment)

We operate under a strict Zero Data Retention Policy:

  • We do NOT store, save, or retain any of your database, datasets, or inputs

  • All data processed is temporary and session-based only

  • Once processing is complete, your data is automatically discarded

 

4. No Data Ownership Claim

We do not:

  • Claim ownership over your data

  • Access your data beyond real-time processing

  • Use your data for training, resale, or any secondary purpose

​

5. Limitation of Liability

Foresight Predictive AI is provided “as is.”
We are not liable for:

  • Business decisions made based on predictions

  • Losses, damages, or missed opportunities

  • Accuracy limitations inherent in predictive modeling

​

6. Availability

We strive for high availability but do not guarantee uninterrupted service.

​

7. Modifications

We reserve the right to update these terms at any time. Continued use of the Service constitutes acceptance of updated terms.

​

bottom of page